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Parts Questions Does supply factory replacement or generic/after-market parts?
We specialize in the use of Original Equipment Manufacturer (O.E.M.) replacement parts. An OEM part ensures that the part will work the way it is supposed to. You can rest assured when dealing with that the part you purchase has been approved by the manufacturer and is an exact replacement for your current part. Some parts may vary in appearance and functionality from the original as the original manufacturer makes enhancements to their parts.

If the O.E.M. part is not available, we will make every effort to supply the closest non-O.E.M. part available to make the repair. 

Do you have a large inventory?
With over 5,000,000 parts available, we have the largest selection of O.E. M. (original equipment manufacturer) parts in the United States. Our 7 distribution centers in various parts of the US have more parts and accessories in stock than anyone else! 

Where can I find my model number?
You can use our model number locator to find out where to look for a model number. 

Shipping Questions When will my order ship?
Parts with an availability of "Ships Now" will ship today, as long as it is before 6:00 PM EST on a business day. We consider business days as Monday through Friday, except national holidays. If it’s after 6:00PM EST, Saturday, Sunday or a holiday, we will ship your order the next business day.

Parts with an availability of "Ships Soon" indicate that they are available, but not currently in stock. We will get these items as soon as possible. These items will be shipped as soon as we receive them from our supplier. We typically receive and ship these items within 5-7 business days.

Not Available – The item is no longer supplied by the manufacturer. If you need a part that is described as Not Available, contact us at 800-285-5833 so we can determine if a replacement is available.

All in stock orders placed before 6:00 PM EST will ship out same day. 

How will my order ship?
Our default method of shipping is UPS Standard Ground. We also have flat rate options available for 2nd day delivery and next day delivery. 

How much will shipping be on my order?
Ground Shipping Today (delivered in 1-2 days to 80% of the US) - $8.99
2nd Day Air (Guaranteed Delivery in 2 business days) - $49.99
Next Day Air (Guaranteed Delivery in 1 business day) - $79.99 

Where does ship?
We ship to the 48 continental United States and can reach over 80% of these households in 1 to 2 days with standard ground shipping. 

Can I track my order?
You will receive an email with a UPS tracking number so you can follow the progress of your package. 

Return Questions What do I do if I need to return a part to
Returns are easy at - All new and unused parts in original packaging maybe returned within 365 days for full credit with original sales receipt... NO QUESTIONS ASKED!

We will credit the original purchase price plus any sales tax that was charged. The credit will not include the original shipping charge.

If you have a part that you need to return:
  1. Call our customer service department at 800-856-9874 and they will give you a Return Material Authorization (RMA) number.
  2. Write this RMA number on a copy of your receipt and return with the part to: 
    4710 Beidler Rd
    Willoughby, OH 44094


  3. Your refund will be processed when we receive the part(s) at our facility. Keep in mind that some banks may not process credits for up to two weeks.
  4. We reserve the right to refuse to sell to any person for any reason not prohibited by law, including, but not limited to, abuse of its return policy.

Warranty Questions What do I do if I receive a defective or damaged part?
  • Defective parts are covered by the manufacturer's warranty policies. Most parts are covered by the manufacturer warranty for at least 90 days. If you have a part that is defective, please call our customer service department at 800-856-9874.
  • If a part is damaged in transit, we will work with the carrier to get credit and we will get you a replacement as quickly as possible. If you receive a damaged part, please call our customer service department at 800-856-9874..

Order Questions Is it safe to place an order on
  • You can shop at with complete confidence that your credit card is protected and secure through our many checks and balances.
  • If you would prefer, you can always call us at 800-856-9874..

Can I cancel an order after I have placed it?
If you would like to cancel an order after it has been placed, please contact us as soon as possible and we will attempt to cancel it if it hasn't already been shipped. If it has been shipped, you can always return it according to our standard return policy. 

What is your privacy policy?
Our complete privacy policy can be viewed on our Privacy Policy page. 

Do you have a terms of use?
Our complete terms of use can be viewed on our Terms of Use page. 

What do I do if I didn’t receive what I ordered?
If you receive your order and it doesn't meet your expectations, please call our customer service department at 800-856-9874. We will do everything we can to correct the issue as quickly as possible. 

Will I be charged Sales Tax?
Due to business relationships that we have, we are required to collect sales tax in some states. 
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